Ice Vault staff work hard to ensure the facilities, ice surfaces, programs and amenities operate effectively and efficiently. In return, we ask that all ice sports community members treat the Ice Vault employees, facilities, amenities and fellow members with respect and care.
By following posted rules, adhering to building policies and staff instruction, together we can work to ensure a fun, safe and professional experience for all.
The Ice Sports Community is a unique community and one we are all proud to be a part of.
Ice Sports families share a unique bond created throughout the season. We celebrate unlikely victories and milestones, provide support during injuries and shake off devastating losses, as our athletes develop on and off the ice.
Friendships and memories that last a lifetime are made during early morning practices, on road trips, at hockey tournaments, skating competitions and by simply spending time together at the rink.
Respect your fellow community members, learn from each other and show compassion, support and understanding.
We all choose to be at the rink and share a passion for and interest in ice sports. Don't ruin a fun experience.
As a private business, the Ice Vault reserve the right to refuse service and to trespass individuals for unacceptable behavior and conduct.
Alcohol is not permitted in ANY area of the building/property including but not limited to:
The possessing, service or consumption of alcohol inside or around the exterior of the facility is strictly prohibited.
Failure to comply may result in the Ice Vault expressing its right to revoke participation and registration privileges for any future programs conducted at the Ice Vault along fines and/or prosecution.
NO PLAYERS/SKATERS ON ICE WHILE ZAMBONI IS ACTIVE
For the safety of all ice sports participants and Ice Vault employees; ONLY the Operations Team are permitted on the ice during the Zamboni resurface. Spectators are NEVER permitted on the ice surface or benches.
If any unauthorized individual enters the ice surface while the Zamboni is active, the driver will warn the individual to get off the ice; if they do not exit the ice surface, the driver will exit the ice immediately regardless of if the resurface is complete.
We love our pets too, but they are not permitted in the Ice Vault.
The rinks and amenities comply with federal, state and local regulations in accordance with The Americans with Disabilities Act (ADA).
Trained service animals are welcome at the Ice Vault. A “service animal" means any animal trained to do work or perform tasks for the benefit of an individual with a disability. Pets providing emotional support, wellbeing, comfort or companionship are not recognized as service animals under ADA regulations.
Misrepresenting a dog as a service animal is a criminal violation and will result in being trespassed from the buildings. In Maine, a person may not fraudulently misrepresent an animal as a service animal (or in training) to a person or entity that operates a public place. Violation of this subsection can result in a fine for each violation.
For the safety of the Ice Vault Community and your pet, do not bring your pets to the rink. Pets in the building cause unnecessary interruptions and distractions for Ice Vault Staff and put other community members at risk.
articipants are encouraged to use assigned lockers rooms as posted on the scheduling monitors.
We understand that due to health concerns, members of the Ice Vault Community may not be comfortable spending extended time in the locker rooms. Should players/skaters opt not to use locker rooms they must arrive to the rink partially dressed and at minimum remain in BASE LAYER at all times.
The lobby is not a locker room and restrooms are available for changing clothes.
In addition, participants are asked to be respectful of other community members and Ice Den Employees with regards to dressing and leaving gear near walkways and doors. Do not leave bags/gear in high traffic areas and use only designated benches.
Players/skaters should not sit on tables and are not permitted to prepare for the ice in the warm room.
The Ice Vault is not responsible for lost or stolen items. Secure your gear in the locker room or out of sight in your vehicle.